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Software testing
Help Documentation and Tech support Videos
Usability testing measures the products' combination of fitness for purpose, ease of use, and ease of learning. Usability testing focuses on determining if the product is easy to learn, satisfying to use and contains the functionality that the users desire.
One or two days of testing are sufficient to find problems in most products. Four test sessions can typically be run in a day. Each session allows participants to work for about an hour.
Software testing
Participants are given a set of tasks to do in the study. The test facilitator sits with them, interacting only when necessary. Members of the development team may watch remotely via the internet. We make the tasks as realistic as possible so to emulate real ciscumstances.
Usability tests can be run at several stages from paper protottypes to pre beta software, or finished versions. Earlier testing finds general problems and provides direction; later testing finds specific problems, but they may be harder to change. Test early and often!
In addition to product-specific categories, usability reports cover these :layout and visual design, conformance with platform UI guidelines, terminology, how well the product matches the user's conceptual model of the task, ways you can improve transaction rates.
We can create a short videotape with test highlights as part of the study. This is particularly useful for remote team members. Bugs are identified with rich information as the software provides full event logging.down to the mouse click and time on task.
Help Documentation and Tech support Videos
Through the use of specialized video tools with remote capabilities we record all software procedures. At this point the client involvement effectively ends. Through the integration of proprietary tools we build a robust set of support documentaion including video, screen shots, text and graphics. This includes keyword searching, indexing, printable format, html format and full "find" capabilities. Also included are glossaries and FAQ's. Product is delivered in a manner which is updatable and consumer testing is available. Regular updates based upon customer feedback are included on a contract basis with the first month free.
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Interested in seeing some examples of usability testing?
We prepared a short video (3 minutes). Have a look! And if you are interested see what is included in a free site evaluation.
"We looked to WMR's expertise to help us
refine
our Web marketing
strategies and evaluate
the effectiveness of our website. Their Usability
Study
helped us
improve
our messaging
and navigation. The investment yielded
value well beyond
our expectations; WMR
made
the process
efficient
and painless."
S. Jourdan
Director of Marketing
Tauck World Discovery
"We're Ecstatic...In about six months the number of conversions has tripled, while the cost-per-conversion dropped by more than half!"
Gregg Dearth.
President Interim Step Marketing an innovative, pure ecommerce site.
"Todd
Follansbee's use
of innovative marketing
techniques and cutting-
edge tools increased
our Web presence, which,
ultimately strengthened
our brand."
Author Carl Franklin
Host of .NET Rocks!
and
President of
Franklins.net
We ascribe to the guidelines and are members in good standing of the Usability Professionals Association
presented at TechEd 2005
Read: Conversion Point Architecture a new model for web design.
Our latest articles on
Web Marketing appear in: Web Marketing Today, Future Now Inc.'s Grok dot com, INETA's BOF sessions, eVision's newsletters and probably more.
Building the Best Signup Page
July 2006
Ending Search to build Business!
April 2006
Colorblindness and usability. Todd's widely published review of colorblindness on Microsoft, IBM and Amazon from 1998.
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